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🚨 The Reorder Page Isn't Showing Up in My Theme

Fix a blank or missing Reorder Page by enabling and saving the app embed.

Written by Miles

If your Reorder Page URL (yourstore.com/a/easy-reorder) shows a blank page, an error, or just your theme's homepage instead of the Reorder Page — it usually means the app embed isn't enabled or hasn't been saved.

Here's how to fix it.

🛠️ 1. Confirm the app embed is on

  1. In Shopify Admin, go to Online Store → Themes

  2. Click Customize on your active theme (the one currently published)

  3. In the left sidebar, click App embeds (look for the puzzle-piece icon)

  4. Find Easy Reorder in the list

  5. Make sure the toggle is ON

  6. Click Save in the top right corner

The "Save" step matters — if you toggle the embed on but don't save, it doesn't take effect.

🎨 2. Check that you're editing the right theme

If you have multiple themes (e.g., a published theme and a draft theme you're working on), make sure you enabled the embed on the published theme — that's the one your customers see.

🌐 3. Try the URL directly

Test by visiting https://yourstore.com/a/easy-reorder in your browser. You should see the Reorder Page login screen.

If you see a blank screen or 404, the app embed almost certainly isn't enabled. Re-check step 1.

🔁 4. Reinstall the app (last resort)

If the embed shows enabled but the page still doesn't work:

  1. Uninstall Easy Reorder from Settings → Apps and sales channels in your Shopify Admin

  2. Wait a minute

  3. Reinstall from the Shopify App Store

  4. Re-enable the app embed

This refreshes Shopify's permissions and usually fixes any lingering install issues. Heads-up: uninstalling deletes your Easy Reorder data, so don't reinstall as a fix unless other troubleshooting hasn't worked. Reach out to support first.

💡 What if I see the page but it looks broken?

If the page loads but looks visually broken (missing styles, broken layout):

  • Try a hard refresh (Cmd+Shift+R / Ctrl+Shift+R)

  • Check if you have custom CSS applied that might be conflicting

  • Try a different browser to rule out a browser cache issue

⚠️ The Reorder Page URL is /a/easy-reorder

The official URL is yourstore.com/a/easy-reorder. Some older docs referenced /a/reorder — that's outdated. Use /a/easy-reorder for all links and integrations.

🆘 Still stuck?

Reach out and include:

  • A screenshot of your App embeds screen showing the Easy Reorder toggle

  • Your Reorder Page URL

  • A screenshot of what you see when you visit that URL

We'll diagnose the issue and get you live.

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