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📈 Analytics: Reorder Behavior, Customers, and Products

Dig into reorder trends, customer lifetime value, and product performance across three tabs.

Written by Miles

The Analytics page goes deeper than the Reminders overview — it shows you patterns across your reorder behavior, your customers, and your products. Use it to spot what's working, what isn't, and where to focus next.

📍 Where to find it

In the Easy Reorder sidebar, click Analytics.

The page is organized into three tabs.

🔄 Tab 1: Reorder behavior

This tab shows you how customers are using the Reorder Page and reminder emails. You'll see:

  • Reorders over time — how many reorders happened each day, week, or month

  • Reorder sources — broken down by channel (Reorder Page, reminder email, magic link, recent order widget)

  • Top reordered products — which products customers reorder most often

  • Average days between reorders — the typical reorder cycle for your store

Use this tab to understand the rhythm of your reorders.

👥 Tab 2: Customer insights

This tab is about who's reordering. You'll see:

  • Repeat customer rate — percentage of customers who reorder

  • Reorders per customer — average and distribution

  • Lifetime value — for customers who use Easy Reorder vs those who don't

  • Top customers — who's reordering most often

If your goal is to grow customer LTV, this is the tab to watch.

📦 Tab 3: Product performance

This tab focuses on which products drive reorder behavior. You'll see:

  • Most-reordered products — by count and by revenue

  • Reorder conversion rate — how often a reminder for each product converts

  • Average reorder interval — actual interval between reorders for each product

Use this tab to fine-tune your reminder intervals. If a product's actual reorder interval is 35 days but you have it set to remind at 60 days, you're missing customers.

💡 How to use Analytics

A few high-value things you can do with the data:

  • 🎯 Tune your reminder intervals — adjust each product based on actual reorder behavior

  • 📧 Improve underperforming emails — find products with high opens but low conversions, and rework those email designs

  • 🛒 Spot upsell opportunities — products frequently bought together suggest bundle ideas

  • 👑 Identify your VIPs — high-LTV customers might deserve personal outreach

💡 Pro Tip

Check Analytics monthly, not daily. Trends become clear over weeks, not hours. Set a calendar reminder to review on the first of each month and adjust your strategy from there.

Still have questions? Send us a screenshot of your Analytics and we'll help interpret what it's showing.

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